Returns & Refund Policy

At Synova Housing, we provide quality housing solutions and products designed to enhance your living space. We understand that selecting the right items for your home is important, which is why we've created a return policy that prioritizes customer satisfaction.

Return Window

Customers have 60 days from the date of delivery to return items for a full refund or exchange. This period allows sufficient time to evaluate the quality and suitability of your purchase.

Return Conditions

To qualify for return or exchange, items must meet the following criteria:

• Items must be in original condition with gentle use only
• No damage, defects caused by mishandling, or alterations
• Original packaging must be retained, including all protective materials
• Customer must contact Synova Housing within the 60-day return window

Items that have been damaged through accidents, misuse, or normal wear and tear are not eligible for return.

Return Process

All returns must be pre-authorized by contacting our customer service team. Do not return items without prior approval.

When initiating a return, please provide:

• Order number
• Purchase date
• Reason for return or exchange
• Preferred replacement item (if exchanging)

Our team will provide specific return instructions and a prepaid shipping label.

Exchanges

Items may be exchanged for any other product in our collection within 60 days of delivery, subject to current inventory availability. Our customer service team will confirm available options at the time of your request.

Refund Processing

Upon receipt of returned items, our quality assurance team will inspect each piece to verify it meets return conditions. Refunds are processed within 5-10 business days after inspection is complete. All refunds will be credited to the original payment method used for purchase.

Return Shipping

Synova Housing covers all return shipping costs for eligible returns. Customers will receive a prepaid return label upon approval of their return request.

Damaged or Incorrect Items

If items arrive damaged or if incorrect items were shipped, customers must contact us immediately with photographic documentation. We will arrange for replacement or full refund at no cost to the customer, including return shipping.

Items Not Eligible for Return

The following items cannot be returned:

• Personalized or customized items
• Items damaged due to customer misuse, accidents, or normal wear and tear
• Items returned without prior authorization

Contact Information

For returns, exchanges, or questions regarding this policy:

Email: contact@synovahousing.shop
Phone: +44 7367062394
Address: 77 Newland Road, Birmingham, B9 5PS, United Kingdom